State Farm® Insurance Agent Mustafa Rasuli

"I had a fantastic experience today with Yosselim with State Farm. She was incredibly helpful while addressing my inquiry. She exuded professionalism and did a wonderful job helping me today. Thanks so much for the wonderful service!"

"I had a fantastic experience working with Jose Rivera of State Farm. He was incredibly responsive and knowledgeable, he took the time to answer all my questions and made sure I understood every step of the process. Thanks for your guidance, he was very helpful and kind. I recommend Jose Rivera to anyone looking for help you won't be disappointed."

"simple easy experience. Got in touch with no delays. Professional agent helped me setup suitable plan. 5 star business."

"Muy buena experience siempre Yosselim me atiende bien. es muy amable y respetuosa. Siempre me ofrece las mejores occiones para poder tener un mejor descuento en mi poliza y me explica muy bien todo.paso paso recomiendo esta compañia."

"Normally, I write positive reviews when I receive outstanding service. Unfortunately, I find it necessary this time to share my negative experience with State Farm Insurance Company and the agent Mustafa Rasuli. Request for a premium quote. Based on several positive customer reviews I read about the company on customer service and competitive rates, I submitted an online request for a quote for insuring 5 vehicles and homeowners. I was contacted by a staff from Mustafa Rasuli agent and received a quote for 3 vehicles only and a split quote for the remaining 2 vehicles will follow within a week. I was told the system does not handle quotes for 5 vehicles at the same time. Days and weeks passed waiting for the premium quotes. I kept checking and got the same reply from Mustafa’s office: “it is in the hands of the underwriter and there is nothing he can do”. No policy issued - bill received ! Several weeks later, without issuing a policy and sending relevant policy documents , I received a bill for 3 vehicles and a notice that withdrawal was already made from my account (using my account info that I provided earlier when applying for a quote online). I called Mustafa Raulli to express my dismay how I could be charged without any formal notice of an insurance policy issued under my name and policy document sent on 5 vehicles and homeowners. Mustafa replied that “he will verify everything, It’s no problem “ Request to "cancel;" policy that was never issued More than a week passed by and still got no reply. To stop the ongoing saga, I requested Mustafa to cancel “the policy” (which was never issued in the first place), send a refund and remove my authorization for automatic payment. "Nothing I can do" Mustafa agreed to cancel, and replied: “You will receive all your policy documents first as the application was initially submitted Including this notice of premium change on the policy that you just received. Then you will receive the cancellation afterwards. There will be no charge to your account”. He then added: “Nothing I can do to speed up any of these processes, only can assure it will be as I explained”. Continue to receive a bill ! I continue to receive a bill and a reminder to make payment. I contacted him again to look into it with his company. Mustafa replied:" I have been watching for the completion of your policy cancellation. Your policies have been issued and cancelled per our previous conversation. Looks like you should be receiving refund checks soon hopefully. Sorry for any delay, but as you know our process can take time in situations like this, but you will get the full refund soon. ( I received the refund by then and notified him). Advised to Call the Corporate office ! Unable to resolve the matter, he advised me to contact the corporate office which I called got no where. I shared this info with him and he replied :” Sorry to hear they transferred you back to me, you can request to file a complaint which would transfer you to a different department”. Instead of taking a more proactive role and contacting the Underwriter and Corporate office directly and getting a closure on the matters, Mustafa’s repeated reply: “I would contact you and let you know when the policy is cancelled and confirmations have been sent”. Advised to File a complaint Unable to resolve the matter, he advised I contact the Corporate office which I did and got nowhere. When I shared the info with him, he replied : "sorry they transferred you back to me, you can request to file a complaint “. I felt filing a complaint with an unresponsive company and an insurance agent is a waste of time. Instead, I decided to write this review which I hope they will read. Received the cancellation Notice Today, I finally received a notification letter that the policy is cancelled. Although Mustafa promised to let me know when the policy gets cancelled and confirmed, he did not do so."

"Jose is just a wonderful man. Always hellpful with everything. More than anything he would never forget to call you back once he promised and provide all the help and information you needed."

"Jose is very efficient and makes every process smooth and easy going!"

"Jose Rivera was very helpful throughout the process of getting Auto Insurance. He went out of his way to explain everything and get me the most discounts possible to get the best rate possible. Overall, this was a great experience and I would recommend working with Jose to everyone!"

"Jose was very knowledgeable and understood my needs and you help me out to pick the best policy for me"

"Jose was very helpful and was able to catch an issue with my policy quickly and reached out!"

"Jose really helped me with getting a new policy for my friend. He provided an excellent customer service, he was very professional, polite and helpful. Thank you Jose"

"Shout out to Jose Rivera. He really knows his insurance information. He was patient and kind and helped me make choices suitable for my situation. I can’t say enough kind words about him. Thank you Jose for the very professional and polite service!"

"Jose is wonderful, this days it’s very hard to find hard working people and employees that care as much as Jose does to their customers. He is patient and very helpful. I truly appreciate the customer service , I recommend him and the whole team in general they are great."

"Extremely nice guy and REALLY helpful!! I’d recommend him to ANYONE!"

"Yosselim has been incredibly helpful and responsive whenever we have any questions or concerns. She helped us find the ideal coverage options for our needs at affordable rates. We feel confident knowing that the team here is looking out for our best interests. We highly recommend their services to anyone in need of a reliable, helpful and trustworthy insurance team."

"Jocelyn consistently goes above and beyond in delivering exceptional customer service that leaves a lasting impression on everyone she assists. Her friendly demeanor and genuine interest in helping others create a welcoming environment where customers feel valued and appreciated. With a wealth of knowledge about the services offered, she is able to provide expert guidance and tailored recommendations to meet each customer's unique needs. Jocelyn's attention to detail ensures that no request goes overlooked, and she is always willing to go the extra mile to ensure complete satisfaction. Her dedication to providing a memorable experience for every customer sets her apart as a true professional in the realm of customer service."

"Jose Rivera has always been very knowledgeable, respectful and has great customer service, he’s always there to answer all questions when needed. I recommend him as your agent for State Farm Insurance Company, if I can give more than five stars then he’ll have a ten ✨, thanks for your service. MA"

"Jose, my main point of contact, is an amazing agent. Since I'm a new policy holder and student, he always makes sure to explain every part of my policy to me while ensuring I am getting the best deals. Any question I have, he is there to help and more. I'm glad I chose Statefarm, I truly feel I am in good hands always. Thanks, Jose!"

"Excellent customer Service!!"

"Excellent and efficient service. Yosselim always responds with quick and accurate service for all inquires and tasks on hand."

"The owner personally reached out to me and and I appreciate that personal touch from Mustafa trying to resolve the problem. I things get better. Thank you. Thank you Mustafa for take care and fixed the issues."

"Yosselim was very helpful. I recommend reaching out to her if you need any help!"

"Was able to get my policy efficiently and quickly and my agent Yosselim was very friendly and communicative"

"I spoke with Jose Rivera, he was kind and helpful"

"I have had a great experience having a deal with you guys. I am looking forward to have more future deals with you."